Terms of service

GENERAL CONDITIONS OF EMPLOYMENT

WWW.UAABIBRAND.COM (hereinafter, the Web) is a website owned by UAABI BRAND, S.L., hereinafter THE OWNER, with CIF/NIF number: B44808228 and registered office at: C/ Gandia, 5 03203 Elche - Alicante (Spain)

Customer service phone: 687 415 751

Access, reproduction and use of the services of the Web requires prior acceptance of the Conditions of Use in force at any time; THE OWNER reserves the right to modify these Conditions whenever it deems appropriate, by publishing the new text on the Web. It is the user’s responsibility to know the Terms of Use before accessing the products and services of the Web; if you do not agree with them, please refrain from using them.

 

PROPERTY

The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

The OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all copies made (whatever the medium to which they are incorporated), granting only the rights of use described below. Any rights not expressly assigned are reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and arrangement of the contents of the Web, as well as who has taken the initiative and assumed the risk of carrying out substantial investments aimed at obtaining, digitization and presentation thereof, thus corresponding to the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may be applicable against persons who make imitations or unfair uses thereof.

 

WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

  • Browsing the Web, that is, accessing and viewing it on a device, authorizing any temporary or incidental reproduction, provided that it is not voluntary and forms an integral and essential part of the technological process of transmission. Navigation through certain sections of the Web requires prior registration.
  • Benefit (prior registration) from the services and advantages provided by THE OWNER through the Web to its users, under the conditions that are expressly stated in the various sections.

It is strictly forbidden:

  • Any transactions with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to law, good customs and good faith.
  • Any use outside the personal and private sphere, especially those with commercial or professional purposes, including sending advertising or messages and the collection and processing of third-party data.
  • Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in media of downloadable materials from the Press Room section is excepted from this prohibition.
  • The removal, concealment or falsification of notices and warnings about Intellectual or Industrial Property on the Website or any of the products provided through it.
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, anything that may harm the normal functioning of the Web, other users or any third party.

LINKS TO THE WEB

  • The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not made in a way that harms the public image and brand of THE OWNER, of the Website or any of the persons and products referred to therein. In the establishment of links with the Web is expressly prohibited the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others.
  • The establishment of links from pages or websites whose contents promote or make an apology, directly or indirectly, of any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links, it is expressly forbidden to use elements extracted from the Web, without the prior and express consent of THE OWNER

In no case shall links to the Web from third-party websites or pages be understood as implying relations of THE OWNER with the owners thereof, nor does it imply any endorsement, sponsorship or recommendation by THE OWNER thereof, therefore THE OWNER will not be responsible in any way regarding its content and legality.

 

USER CONTENT AND BEHAVIOR

As a customer or user of the website, you. undertakes to make appropriate use of the contents and services offered through it and not to use them for:

  1. Engaging in activities that are illicit, illegal or contrary to good faith and public order.
  2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, which advocates terrorism or violates human rights.
  3. Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading on the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  4. Disseminate content that harms the image and reputation of THE OWNER or third parties.
  5. To infringe on the rights of Intellectual Property, Industrial, image, honor or others that belong to THE OWNER or third parties.

The OWNER will have full freedom of decision on whether or not the contributions and messages are finally published on the Web, being entitled to withdraw them when it deems appropriate.

The violation of any of the rules contained in these Terms of use and, in particular, of what is provided for in this clause, will entitle THE OWNER to immediately unsubscribe as a user or subscriber of the Web.

 

PAYMENT METHODS

The payment methods allowed in the online store are:

  • Credit card
  • Paypal
  • Apple Pay
  • Google Pay

 

SHIPPING METHODS

The shipping methods available in the online store are:

  • Free shipping

 

DELIVERY TIMES

The delivery time for shipments made by your online store are: 24/48 hours for shipments in the Peninsula. Shipments to the Canary Islands, see info@uaabibrand.com.com

 

RIGHT OF WITHDRAWAL

The customer has 14 calendar days from receipt of the order to voluntarily withdraw from his purchase, without any penalty and without indication of reasons. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting the service, they may use the withdrawal form (this form can be found on the next page) to communicate their decision to the seller or service provider.

The purchase must be returned with all its products. In any case, for hygiene reasons the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all its accessories.

The customer must bear the shipping costs for return. In no case will shipments with due postage be accepted.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items properly, in order to avoid possible damage during transport.

Once we have received the return package, we will check its status and at the time we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, We will send the customer an email to notify him of the approval or rejection of his refund.

The refund of all payments received for the purchase, including delivery costs will be made within 14 calendar days from the communication of withdrawal.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold reimbursement until we have received the goods or until proof of return has been provided by the customer, whichever occurs first.

We will not issue a refund if the product has been used.

 

LEGAL GUARANTEE

In the event that the customer receives a wrong or damaged product, or in case of loss or damage of products by the shipping company, the customer may request its return and/or replacement within 14 calendar days after delivery. In such a case, we undertake to bear the costs of sending the return, we will take care of collecting the defective product and/or returning the missing product for another identical product without additional cost to the customer.

As a general rule, the legal warranty for products is two years from delivery.

The user or customer has two months to report any non-conformity that may be observed in the product. In any case, those manifested after the first six months will not be presumed as factory defects.

 

WITHDRAWAL FORM

(This form must only be completed and sent if you wish to withdraw from the contract or contracted service.)

  • Attention (please insert the name of the company, full address and, if available, telephone, fax and e-mail):
  • Hereby inform you(*) that I withdraw from my(*) contract of sale of the following goods/provision of the following service(*).
  • Ordered the/requested the day(*).
  • Name and address of the consumer and user or consumers and users.
  • Date and signature of the consumer and user or consumers and users.

 

CHANGE POLICY

To request a product exchange, the customer must contact customer support within 14 days of receiving the order.

In no case will be accepted shipping due.

If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but will be made in the form of a gift voucher to use for your next purchase.

To manage any kind of return or exchange of products purchased on www.uaabibrand.com the customer must contact our Customer Service.

The customer will have to give us the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated by the means indicated.

 

CANCELLATIONS

The customer or user may cancel their order, provided that it has not left our warehouses. In this case, you must contact the OWNER by email at info@uaabibrand.com or through the Customer Service channels, communicating your identification data and order reference number.

In case of cancellations, the amounts previously paid by the user or customer will be refunded through the same means used for the initial transaction.

 

CUSTOMER SERVICE

The customer may cancel the order without any charge and without providing any reason, must contact customer service as soon as possible at: 687 415 751, or via the following email address: info@uaabibrand.com, whose opening hours are: 9:00 to 19:00 Monday to Friday.

If the order has not left our warehouses, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we confirm receipt of it, will refund the amount of the product minus shipping costs and the return will be made in the same form of payment used in the purchase.

 

DATA PROTECTION

The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data provided is true and corresponds to reality.

 

AMENDMENTS

THE OWNER reserves the right to make, without prior notice, any modifications it deems appropriate on the Web, being able to change, delete or add both the contents and services provided through it, as well as the way in which they appear presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the achievement of any specific result or purpose guaranteed, so access and use of the Web is the sole responsibility of users and clients.

 

LEGAL ACTIONS

THE OWNER will pursue any breach of these Terms of Use, as well as any improper use of the Website or its contents, violations of rights that belong to it or its licensors, especially those of Intellectual and Industrial Property, exercising all the actions, civil and criminal, that may correspond to him in law.

 

OUT-OF-COURT DISPUTE RESOLUTION

Also, in the terms set out in Article 14 of EU Regulation 524/2013 on consumer dispute resolution, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm

 

APPLICABLE LAW AND JURISDICTION

For any dispute or conflict that may arise from these terms and conditions, the Spanish law will apply. The resolution of legal disputes shall be submitted to the jurisdiction of the courts and tribunals of the user’s or client’s domicile.