Refund policy

At UAABI BRAND, S.L we work to ensure the satisfaction of our clients. If for any reason you are not satisfied with your purchase, you can request an exchange, return or refund under the conditions indicated below.

 

Exchanges and returns

The customer may request the exchange or return of products purchased within the applicable legal period from receipt of the order, provided that the items are in perfect condition, unused, with their original packaging and all its accessories or elements included, if applicable.

We will not accept exchanges or returns of products that have been used, damaged due to improper use, or which for reasons of hygiene or customization cannot be returned, except for manufacturing defects or errors in the shipment.

 

Exchange, return and refund procedure

To request an exchange, a return or process any refund, the customer must contact our customer service team via email at info@uaabibrand.com, indicating the order number, contact details and reason for the request.

Upon receipt of the request, instructions will be provided to manage the process.

 

Refunds

Once the product has been received and it has been verified that it meets the return conditions, the corresponding refund will be made using the same payment method used in the purchase, unless another method is expressly agreed.

The time for reimbursement may vary depending on the bank or payment method provider used.

 

Defective products or incorrect shipments

In the event of receiving a defective product, damaged during transport or other than the one requested, the customer must notify as soon as possible via email info@uaabibrand.com so that an appropriate solution can be offered.

 

Return costs

Unless the return is due to an error in the shipment or a defective product, shipping costs resulting from the exchange or return may be borne by the customer, according to applicable regulations.