GENERAL CONTRACT CONDITIONS

WWW.UAABIBRAND.COM (hereinafter, the Website) is a website owned by UAABI BRAND, S.L., hereinafter THE OWNER, with CIF/NIF number: B44808228 and registered office at: C/ Ramón y Cajal, 5 03203 Elche – Alicante (Spain)

Customer service telephone: 671 680 709

Access, reproduction and use of the Website services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website. It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, we ask you to refrain from using it.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except regarding those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting over them only the rights of use described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

• Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website requires prior registration.
• Beneficiarse (previo registro), de los servicios y ventajas prestados por EL PROPIETARIO a través de la Web a sus usuarios, en las condiciones que se señalen expresamente en las distintas secciones.

It is strictly prohibited:

• Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.
• Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
• The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

• The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.
• The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply any endorsement, sponsorship or recommendation of THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal activities or activities contrary to good faith and public order.
2. Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
5. Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

PAYMENT METHODS

The payment methods accepted in the online store are:

• Credit card
• Paypal
• Apple Pay
• Google Pay

SHIPPING METHODS

The shipping methods available in the online store are:

• urgent service
• free shipping

DELIVERY TIMES

The delivery time for shipments made by your online store are: Shipments 24/48 hours for shipments to the Peninsula. Shipping to the Canary Islands, consult info@uaabibrand.com.com

RIGHT OF WITHDRAWAL

The customer has 14 calendar days from receipt of the order to voluntarily withdraw from their purchase, without any penalty and without indicating the reasons. If the consumer and user wants to withdraw from purchasing the product or contracting the service, they may use the withdrawal form (this form can be found on the next page) to communicate their decision to the seller or service provider.

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

The customer must assume the costs of return shipping. Under no circumstances will freight collect shipments be accepted.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to package the items appropriately in order to avoid possible deterioration during transport.

Once we receive the return package, we will verify its status and when we verify that both the returned items, as well as possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.

The refund of all payments received for the purchase, including delivery costs, will be made within 14 calendar days from the communication of the withdrawal.

The refund will be processed through the same payment method used by the client for the initial transaction.

We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of the return of the products, depending on which condition is met first.

We will not refund if the product has been used.

LEGAL GUARANTEE

In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage to products by the transport company, the customer may request its return and/or replacement, within 14 calendar days. upon delivery thereof. In this case, we undertake to assume the shipping costs of the return, we will be in charge of collecting the defective product and/or replacing the missing product with another identical product at no additional cost to t

In general, the legal guarantee of the products is two years from their delivery.

The user or client has two months to report any lack of conformity that may be observed in the product. In any case, those that appear after the first six months have passed will not be presumed to be factory defects.

WITHDRAWAL FORM

(You must only complete and send this form if you wish to withdraw from the contract or service contracted).

• For the attention of (here you must insert the name of the company, full address and, if available, the telephone number, fax and email):
• I/we hereby inform you(*) that I/we withdraw from our(*) contract for the sale of the following good/provision of the following service(*).
• Ordered on/requested on day(*).
• Name and address of the consumer and user or consumers and users.
• Date and signature of the consumer and user or consumers and users.

EXCHANGE POLICY

To request a product exchange, the customer must contact customer service within 14 days of receiving the order.

Under no circumstances will freight collect shipments be accepted.

In the event that the product to be exchanged has a higher price than the previously purchased one, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, the difference in the amount will not be refunded in cash, but rather it will be in the form of a gift voucher to be used on your next purchase.

To manage any type of return or exchange of products purchased at www.uaabibrand.com, the customer must contact our Customer Service.

The customer must tell us the order number and we will tell them exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

CANCELLATIONS

The client or user may cancel their order, as long as it has not left our warehouses. In this case, you must contact the OWNER via email info@uaabibrand.com or the Customer Service channels, communicating your identification data and order reference number.

In the event of cancellations, the amounts previously paid by the user or client will be refunded through the same means used for the initial transaction.

CUSTOMER SERVICE

The customer may cancel the order without any charge and without providing any reason, and must contact customer service as soon as possible by phone: 671 680 709, or through the following email address: info@uaabibrand.com, whose opening hours to the public are: 9:00 a.m. to 7:00 p.m. Monday to Friday.

If the order has not left our warehouses, we will cancel it without problem, but if the order is already on its way, we will have to wait to receive it back and once receipt of it is confirmed, the amount of the product will be refunded less the shipping costs. Shipping and return will be carried out in the same payment method used in the purchase.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, any modifications it deems appropriate on the Website, and may change, delete or add both the content and services provided through it, as well as the way in which they appear. presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access and use of the Website is the exclusive responsibility of users and clients.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions , civil and criminal, that may correspond to it in Law.

RESOLUCION EXTRAJUDICIAL DE CONFLICTOS

Likewise, in the terms set out in article 14 of EU Regulation 524/2013, on consumer dispute resolution, a direct link is provided to the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be subject to the jurisdiction of the Courts and Tribunals of the user's or client's domicile.